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RULES & FAQ'S

Please take a moment to read through a few of our rules and see our Frequently Asked Questions below. Please remember our rules are in place for the safety of both you and your dog, as well as to be mindful of other customers and our equipment.

  • Dogs may never be left unattended. Dogs must be fully secured in the tub at all times using the restraints provided. The gates to the wash room must be kept closed at all times.
  • Dog wash tubs and stairs are for dogs only. Humans are not permitted on the stairs or in the wash tubs.
  • For your safety and theirs, dogs must be washed and dried in the bath tub, not on the floor of the wash room.
  • Please place all used towels in the appropriate towel hamper.
  • Washing the dog can be a fun family activity. However, for everyone's safety, children 16 years old and younger must be attended by and under the supervision of a parent or responsible adult.
  • WE ARE A FLEA FREE ZONE. Please do not bring your dog to be bathed if there is ANY possibility your dog may have fleas.
  • SKUNK POLICY: If your dog has had an unfortunate run-in with a skunk, we'd love to help however we DO NOT allow skunked dogs to use our tubs. Please call us for specific de-skunking instructions - we have proven products and strategies to help you get rid of the smell. 
  • Aggressive, disruptive, or frightened dogs may be asked to leave at the discretion of the manager.
  • Please take care of the equipment as though it were your own.
  • Our Shampoos are concentrated, so a little goes a long way on a wet dog!
  • Please do not let large hair clumps go down the drain - instead place excess hair in the wastebaskets provided.
  • Our tubs are not intended to be used as "full groom" stations. Trimming, de-matting, coat treatments, etc. are not permitted in our tubs unless otherwise discussed and approved by a manager.
  • Please limit your session to 30 minutes. The last wash of the day must be concluded 30 minutes prior to closing time. This allows our staff time to clean and prepare the area for the next day's customers. Please plan accordingly.​
  • If your dog requires longer than 30 minutes to bathe and blow dry, you will be subject to an upcharge at the manager's discretion. Each additional half hour will be $15.00.

Still have questions?

We have answers!

If you can't find what you're looking for, give us a call or stop in and visit!

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